Legal

Privacy Policy

How Pool Pulse collects, uses, and protects your personal information.

Last updated: March 2, 2026

Pool Pulse LLC (“Pool Pulse,” “we,” “us,” or “our”) operates the website poolpulse.us and provides subscription-based pool maintenance and repair services in coastal Alabama. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, subscribe to our services, or interact with us.

Information We Collect

Information you provide directly:

Name, phone number, email address, and property address when you sign up for a subscription
Plan selection and commitment length
Payment information (processed securely through Stripe — we do not store your credit card details)
Any information you share with us via phone, text, email, or through our contact form

Information collected automatically:

Basic website usage data (pages visited, time on site) through standard web analytics
Device type and browser information
IP address

How We Use Your Information

We use your information to:

Provide and manage your Pool Pulse subscription
Process payments through our payment processor, Stripe
Communicate with you about service calls, appointments, and your account
Send you important updates about your subscription (welcome emails, payment confirmations, payment issue notifications)
Respond to your inquiries and support requests
Improve our website and services

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

We use the following third-party services to operate our business:

Stripe — payment processing. Stripe's privacy policy governs how they handle your payment data. See: stripe.com/privacy
Supabase — secure database hosting for account information
Resend — transactional email delivery (welcome emails, payment notifications)
Google Workspace — business email and internal operations

These providers only access your data as necessary to perform their services and are bound by their own privacy policies.

Data Security

We take reasonable measures to protect your personal information, including:

Encrypted data transmission (SSL/TLS) on our website
Secure payment processing through Stripe (PCI-compliant)
Restricted access to personal data (only the business owner)

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your subscription is active and for a reasonable period afterward for business and legal purposes (invoicing records, tax compliance). If you cancel your subscription, we will retain basic records as required by law but will not use your information for marketing.

Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal retention requirements)
Opt out of non-essential communications

To exercise any of these rights, contact us at info@poolpulse.us.

Cookies

Our website may use minimal cookies for basic functionality. We do not use advertising cookies or third-party tracking cookies for marketing purposes.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information:

Pool Pulse LLC
Gulf Shores, Orange Beach & Fort Morgan, Alabama